FollowYou Printing Configuration Issue

Setting up a Xerox printer with the Xerox Secure Access feature allows one to use the FollowYou printing capability of the Xerox MFP devices. For those that do not know, FollowYou printing enables users to send a print job into a Secure Access queue, which will wait to be printed at any Secure Access configured printer in a company’s printer fleet. On the MFP, there is an icon on the main screen named, Release my documents, which contain the Secure Access print jobs.

Problem

If you receive the following error when attempting to initialize the FollowYou printing from the Xerox Secure Access Unified ID System Configuration, change the system password on the Xerox device, as specified in the above paragraph.

Error: FollowYou Printing Failed.
Specifics: “C:\PROGRA~1\Xerox\SECURE~1\Tools\SAXeroxEIPRegistration.exe” -i [printer ip] -r [Xerox SA print server IP]

Note: If you run that command in the error box from a command prompt, you will receive the following error:

Registration failed for device [printer ip]: The security token could not be authenticated or authorized.

Resolution

Most of the Xerox MFPs have the configured username, 11111, and password, x-admin, as the default system credentials. Unfortunately, the Xerox Secure Access FollowYou printing capability requires that the MFP devices use username, admin, and password, 1111. To do this, open the web interface for the copier, go to Properties -> Security -> System Administrator Settings. For the Administrator’s Login ID, enter admin. For Administrator’s Passcode, enter 1111.

Change the system username and password and this issue should resolve. Keep in mind that if you change the Xerox printer system username and password and do not remember what you set it to, it is difficult to regain access.

Disclaimer

Also keep in mind that I am not responsible for how the above information affects your equipment. This information is provided warranty free and for informational purposes only. What you do with your equipment and how you do it, is your responsibility.